Shipping Policy

• Location

Charlie's Pet offers home deliveries, Australia-wide

Shipping for NSW, ACT, SA, VIC, and QLD:
- Free shipping for orders over $150.
- For orders under $150, the shipping fee is $9.95.

Shipping for NT, TAS, WA:
- For orders over $150, the shipping fee is $9.95.
- For orders under $150, the shipping fee is $14.95. 

• Shipping Time Frame

We ship most of our products out of Sydney, delivery time frame may vary between 3-10 days. We will contact you via email with the email address you provided at checkout to notify you on order updates.

• Returns Policy

You are entitled to a return an item, if it is damaged or faulty upon delivery WITH insurance. We will then supply you with new item.

Conditions of returns: claims for return must be made in writing within the first 7 days of receipt of item. Freight fees are non refundable. The item must be returned in the original packaging and in original condition in order to qualify for exchange. Replacements and refunds will be accepted if it meets the requirements of the Return Policy.

• Change of mind
- We must be notified within 7 days of receiving the goods
- Goods must be unused, in the same condition as received including the packaging it was sent in.
- Customer is liable for the cost of the return shipping.
- Restocking of $9.95 fee may apply.

If you have further questions, please don't hesitate to contact us.