Sadly, the mat which I thought was a bed has very little gel in it and my puppy might as well just be laying on the floor.
Thank you for reaching out to us and bringing this issue to our attention.
I sincerely apologize for the mishap(s) on this order. I can assure you that the product pass stringent quality tests before being released for sale and of course, it is not what we want you to experience in buying from us.
Our member support will be in touch with you shortly to resolve this issue. Thank you.