I tried to sleep on it. Very strong and comfortable. A bit struggle to put them together though.
Hi Nessiana,
Thank you so much for considering our brand. We appreciate you reaching out and providing us with your valuable feedback. Until the next transaction! :)
Regards,
Team Charlie's
Leaks after a couple of uses, coming from seams 😩
Dear Valued Customer,
Thank you for your feedback and for bringing this issue to our attention.
We sincerely apologize for the mishap with this order but I can assure you that the product passes stringent quality tests before being released for sale and of course, it is not what we want you to experience in buying from us. Our member support will be in touch with you shortly to resolve this issue. Thank you.
Regards,
Team Charlie's
I purchased these beds solely for the use in our car. They are just perfect. Two take up the back seat and are very comfy for our dogs on road trips.
Hi Kim,
Thank you so much for considering our brand. We appreciate you reaching out and providing us with your valuable feedback. Happy to hear this and wish you a safety more road trips to come!
Regards,
Team Charlie's
We ordered the extra large to cater to our two mastiff cross' and two children. We've used it twice now and all 4 of them love it. So easy to set up and packed down and so far seems pretty durable.
Online service was efficient and delivery was fast.
Hi Audrey,,
Thank you so much for considering our brand. We really appreciate you reaching out and providing us with your valuable feedback. It really helps prospective customers to feel more confident in choosing us. Until the next transaction! :)
Regards,
Team Charlie's
I purchased this X large pool for a Not For Profit Dog shelter in Sydney. They run on minimal funds and do a wonderful job. The dogs are really enjoying the pool, especially the German Shepherd who loves water. Recommend
Hi Belinda,
Thank you so much for considering our brand. So thrilled that your dogs are enjoying their new pool. We really appreciate you reaching out and providing us with your valuable feedback. Until the next transaction! :)
Just got it delivered today and noticed that the spindle rods were way too small for the holes in the gate to be effective to lock the gate against the wall. Plan to wrap with electrical tape in order to make sure it stayed in as it kept pushing back in even with the adjustment wheel.
Hi Katherine,
Thank you for your feedback and for bringing this issue to our attention.
We sincerely apologize for the mishap with this order but I can assure you that the product passes stringent quality tests before being released for sale and of course, it is not what we want you to experience in buying from us. Our member support will be in touch with you shortly to resolve this issue. Thank you.
Regards,
Team Charlie's
Easy to put together and pull apart to pack away in caravan. Dogs and cat love lying on it in the sun. Worth it's weight in gold.
Hi Jenny,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
We are thrilled to hear that your fur babies are loving the new bed! Thanks for shopping with us! Until next transaction! :)
Regards,
Team Charlie's
My Jack Russell has taken to it and looks at me as if to say 'Why did you not get this sooner?He absolutely loves it. Thank you Charlie!!
Hi Jane,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
We are thrilled to hear that your doggo are loving it! Thanks for shopping with us! Until next transaction! :)
Regards,
Team Charlie's
Sturdy, easy to assemble and store. Has had lots of use by the dogs, and the granddaughter
Hi R,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
Thanks for shopping with us!
Regards,
Team Charlie's
Good size and high quality
Hi Bella,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
Thanks for shopping with us!
Regards,
Team Charlie's
Metal poles don’t fit together. And XL to small for my German shepherd
Dear Amelia,
Thank you for reaching out to us and bringing this issue to our attention.
We sincerely apologize for the mishap(s) on this order. Rest assured that it is not what we want you to experience in buying from us. We will do our best to compensate the inconvenience that caused you major setback. We appreciate your kind consideration and patience with us. My team member will get in touch with you shortly. Thank you.
Regards,
Team Charlie's
Awesome product !! Well worth the money. Our Italian greyhound and pug love it, so soft and snuggly. Purchased XL so they can spread out.
Quick delivery too thank you 😊
Hi Jenny,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
We are so thrilled to hear that your doggos are loving the new bed! Thanks for shopping with us! See you on your next transaction.
Regards,
Team Charlie's
I bought two originally but liked them so much we bought six more. Great quality.
Hi CD,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
Thanks for shopping with us!
Regards,
Team Charlie's
Overall very good value. Easy to put together and the kittens love it. Nice and compact too so it’s great as an extra scratching post and complements our larger cat tree.
Hi Vanessa,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
We are thrilled to hear that your kittens are loving it! Thanks for shopping with us!
Regards,
Team Charlie's
The idea of the gate is great but when it weighs less than a puppy itself which is only going to get bigger and stronger it’s not very safe to have when it can fall any moment on the dog if it pushed slightly. Even the cat can rock it.
Ideally either the gate would be heavier or you would have more footers to put on the keep in place from being knocked. Unfortunately not much use for us.
In saying that it does look great and it’s very easy to use / set up but in a perfect world would be heavier and actually be able to stop a dog to get through…
Dear Emily,
Thank you for reaching out to us and bringing this issue to our attention.
We sincerely apologize for the mishap(s) on this order. Rest assured that it is not what we want you to experience in buying from us. We will do our best to compensate the inconvenience that caused you major setback. We appreciate your kind consideration and patience with us. My team member will get in touch with you shortly. Thank you.
Regards,
Team Charlie's
I purchased the large size. Plenty of room for my British bulldog to play with his toys and lie down with me in the pool too. It’s great, he gets in and out without any assistance and no slipping. The sides are soft but strong and sturdy. So easy to empty and store. Good quality! Definitely getting my moneys worth, enjoyment for my dog and me.
Hi Rebecca,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
We are thrilled to hear that your doggo are loving it! Thanks for shopping with us!
Regards,
Team Charlie's
Lucy loves her mat
Hi Cheryl,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
We are thrilled to hear that your doggo are loving her new mat! Thanks for shopping with us!
Regards,
Team Charlie's
Pet Teepee Tent - Zig Zag - Grey
Hi Stacey,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating with us. It really helps prospective customers to feel more confident in choosing us.
Thanks for shopping with us!
Regards,
Team Charlie's
All set up, it’s sturdy, durable and exactly as advertised to block our puppy from pooing on carpet areas.
Hi Stephanie,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
Thanks for shopping with us!
Regards,
Team Charlie's
I ordered 2 of the same, 1 was good but the other had a crack at the plastic join & a stain on it.
I have been in contact & was asked to submit photos which I have done. I have not heard anything for 2 weeks which is worrisome.
Dear Michelle,,
Thank you for reaching out to us and bringing this issue to our attention.
We sincerely apologize for the mishap(s) on this order. Rest assured that it is not what we want you to experience in buying from us. We will do our best to compensate the inconvenience that caused you major setback. We appreciate your kind consideration and patience with us. Thank you.
Regards,
Team Charlie's
Gorgeous royal blue, my teacup Chihuahua loves it.
My second purchase this week from Charlie’s.
Very well made, quality products.
Thank you 🙏 I have a very happy, spoiled doggy
Hi GG,
.
We loved to hear that your dogs are loving their new beds! Thanks for shopping with us!
Regards,
Team Charlie's
I just received my teepee tent Xmas gift for my teacup Chihuahua.
It’s gorgeous, she’s been sitting in it since I assembled it & won’t get out!!
Highly recommended for your tiny or very small animals.
I have a pic but have no where to upload it unfortunately.
Highly recommended - this is my second Charlie’s purchase this week - both amazing quality
Hi GG,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
Thanks for shopping with us! See you on your next purchases! :)
Regards,
Team Charlie's
Really plush and soft material but thought the sides of the bed would be more rigid. They’re very floppy and afraid they will flatten out of shape very quickly
Hi Jess,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps improve our line of products and prospective customers to feel more confident in choosing us.
Thanks for shopping with us! Enjoy
Regards,
Team Charlie's
My 2 greyhounds love their new beds - great colour and super comfy for the pups :)
Hi Chloe,
Good day and I hope everything is going well.
We're really grateful and appreciate you taking the time to share your rating and feedback with us. It really helps prospective customers to feel more confident in choosing us.
We loved to hear that your dogs are loving their new beds! Thanks for shopping with us! Enjoy your holiday! :)
Regards,
Team Charlie's
Hi Charlies Pet team, the original tent was marked and the replacement that was sent quickly didn't arrive with the tent. I am still waiting to hear back from your team so it's hard to rate a product I don't have. The service was great until the 16th but I now have heard nothing further.
Dear Marijke,,
Thank you for reaching out to us and bringing this issue to our attention.
We sincerely apologize for the mishap(s) on this order. Rest assured that it is not what we want you to experience in buying from us. One of our member support will reach out to you and we will do our best to compensate the inconvenience that caused you. We appreciate your kind consideration and patience with us. Thank you.
Regards,
Team Charlie's
